Privacy policy.

Privacy Policy for Customer Information - SBQ Online Clothing Store

This Privacy Policy describes how Superbikequeen.com ("we," "our," or "us") collects, uses, shares, and protects the personal information you provide when purchasing clothing from our online store. Your privacy is of utmost importance to us, and we are committed to safeguarding your personal information.

1. Information We Collect:

When you make a purchase on our online store, we may collect the following types of personal information:

  • Name

  • Contact information, including email address and phone number

  • Shipping and billing address

  • Payment details (credit card information, PayPal account details, etc.)

  • Purchase history

  • Preferences and interests relevant to your shopping experience

  • Any other information you voluntarily provide

2. How We Use Your Information:

We use the collected information for the following purposes:

  • Processing and fulfilling your orders

  • Communicating order and shipping updates

  • Providing customer support

  • Sending promotional offers, newsletters, and other marketing materials (with your consent)

  • Analyzing customer preferences and behavior to improve our products and services

  • Complying with legal obligations

3. Data Security:

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use secure socket layer (SSL) encryption technology to safeguard sensitive data during transmission.

4. Sharing Your Information:

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted service providers who assist us in delivering our products and services, such as shipping companies, payment processors, and customer support platforms.

5. Cookies and Tracking:

We use cookies and similar technologies to enhance your browsing experience and gather information about your preferences and interactions with our website. You can manage your cookie preferences through your browser settings.

6. Your Rights:

You have the right to:

  • Access and review the personal information we hold about you

  • Correct inaccuracies in your personal information

  • Withdraw consent for marketing communications

  • Request the deletion of your personal information, subject to legal and contractual obligations

7. Children's Privacy:

Our online store is not intended for children under the age of 16. We do not knowingly collect or store personal information from individuals under 16 years old.

8. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or other communication methods.

9. Contact Us:

If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at info@superbikequeen.com.

By making a purchase on our online store, you agree to the terms outlined in this Privacy Policy.

Terms and Conditions for SBQ Online Clothing Store - Customer Purchases

These Terms and Conditions ("Terms") govern your use of our online store and the submission of your personal information when making a purchase. By accessing our website and providing your details for a purchase, you agree to comply with these Terms. Please read them carefully before proceeding with any transactions.

1. Use of Our Online Store:

1.1 You must be at least 18 years old or have the legal capacity to enter into contracts in your jurisdiction to make a purchase on our online store.

1.2 You agree to provide accurate, complete, and up-to-date information when making a purchase.

2. Product Information and Pricing:

2.1 We strive to provide accurate and up-to-date product information, including descriptions, images, and prices. However, errors or inaccuracies may occur. We reserve the right to correct any errors or omissions and to change or update information at any time without prior notice.

2.2 The prices displayed on our website are in AED and are subject to applicable taxes and shipping charges. The final total will be displayed before you confirm your purchase.

3. Order Confirmation:

3.1 After placing an order, you will receive an order confirmation email containing your order details, including the products, quantities, and total amount.

3.2 This confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order at our discretion.

4. Payment:

4.1 Payment for your order must be made through the provided payment methods during the checkout process.

4.2 You agree to provide accurate and valid payment information. If the payment is declined or not authorized, we may cancel your order.

5. Shipping and Delivery:

5.1 We will make reasonable efforts to fulfill and ship your order within the estimated delivery timeframe provided during checkout. However, delivery times may vary due to factors beyond our control.

5.2 You are responsible for providing accurate shipping information. We are not liable for delays or non-delivery due to incorrect or incomplete addresses.

5.3 Once the products are delivered to the shipping carrier, the risk of loss and title to the products pass to you.

6. Returns and Refunds:

6.1 Our return and refund policy is outlined on our website. Please review this policy before making a purchase.

7. Intellectual Property:

7.1 All content on our website, including images, text, logos, and graphics, is protected by intellectual property rights and is the property of Superbike Queen, Merchlist or its licensors.

7.2 You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.

8. Privacy and Data Protection:

8.1 Your submission of personal information is governed by our Privacy Policy, which you should review before making a purchase.

9. Limitation of Liability:

9.1 To the extent permitted by law, we are not liable for any direct, indirect, incidental, consequential, or special damages arising from your use of our website or the purchase of products.

10. Governing Law and Jurisdiction:

10.1 These Terms are governed by the laws of United Arab Emirates, and any disputes will be subject to the exclusive jurisdiction of the courts in United Arab Emirates.

11. Changes to Terms and Conditions:

11.1 We may update these Terms from time to time. The latest version will be posted on our website, and your continued use of our online store signifies your acceptance of the revised Terms.

By making a purchase on our online store, you agree to abide by these Terms and Conditions.

Refund Policy

1. Refund Eligibility

1.1 We are committed to customer satisfaction and strive to provide quality products and services. In case you are not completely satisfied with your purchase, you may be eligible for a refund subject to the terms and conditions outlined in this policy.

1.2 To be eligible for a refund, you must meet the following criteria:

  • The product must be in its original condition and packaging.

  • The request for a refund must be submitted within 14 days from the date of delivery.

  • Proof of purchase, such as an order number or receipt, must be provided.

  • Customized or personalized items may not be eligible for refunds unless they are defective or damaged upon arrival.

2. Types of Refunds

2.1 We offer the following types of refunds:

  • Full Refund: If the product is defective, damaged, or significantly different from the description provided.

  • Partial Refund: In certain cases where the product may have minor issues or defects but is still usable, we may offer a partial refund.

  • Exchange: Instead of a refund, you may choose to exchange the product for a replacement of the same or similar value.

3. How to Request a Refund

3.1 To request a refund, please follow these steps:

  • Contact our customer support team at info@superbikequeen.com within 14 days of receiving the product.

  • Provide your order number, a description of the issue, and any relevant supporting documentation (such as photos of the product or packaging).

  • Our customer support team will guide you through the refund process and provide further instructions.

4. Refund Process

4.1 Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund.

4.2 If your refund is approved:

  • For credit/debit card payments: The refund will be processed to the original payment method within 30 business days.

  • For other payment methods: Refunds will be processed using the most suitable method, which will be communicated to you.

4.3 If your refund is rejected:

  • We will provide you with a clear explanation of the reasons for the rejection.

5. Shipping Costs

5.1 Shipping costs for returning items for a refund are generally the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped, defective product).

6. Contact Information

6.1 For refund requests, inquiries, or assistance, please contact our customer support team at:

  • Email: info@Superbikequeen.com

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our Terms and Conditions and Privacy Policy.